Shipping & Return Policies

MILITARY DISCOUNTS

• Military Discounts with current military ID for in store purchases
• 10% off, excludes bikes, car racks, GPS computers, kid carriers, and special order items

LAYAWAY POLICY

• 20% down ($100 minimum)
• Must be paid in full within 90 days.
• Receipts without payment in 6 months forfeit down payment.
• 10% of totals sales on cancelled layaways (excluding tax)

SPECIAL ORDER POLICY

• All special order bikes and equipment must be paid in full prior to order. Exceptions include backorder items which require a 50% deposit.
• Deposits are refundable with a 5% processing fee.
• Special orders can only be made in-store or online. No phone orders.
• Expedited orders must pay freight charges.
• No returns/refunds. All SALES are final on shipped items.

IN-STORE / CURBSIDE PICKUP

• Due to a high volume of orders, please wait until we call or text you to confirm your order is ready for pickup. Thank you.

RETURN/REFUND POLICY

• Sale, discounted items, and special orders are final sale and non-refundable. 
• Deposits are non-refundable unless otherwise specified in writing.

• If you purchased a bike, you have 15 days from receipt to return it in new/unused condition. Used bikes cannot be returned. 
  • We charge a 10% restocking fee on bicycles. Customer is responsible for any shipping costs related to the return.

• All parts, equipment, and clothing must be returned within 30 days of original purchase to receive a refund.
  • All products must be returned in new condition and be ready to resell. Tags and original packaging are required

• Method of Refund:   
  • If for some reason we cannot refund the purchase price to the original method of payment, we will issue your refund in the form of a store credit.
  • Exchange or store-credit may be offered in instances when no receipt is available.
  • Cash refunds are made only if amount is under $50. Larger cash amounts will be mailed by check from our Administrative office once original payment has cleared.
• Refund Contact Info: Contact us in-store, over the phone, or by email for a refund. You can find store hours, address, email and phone number on our store details page.
• Returns can be mailed to: