Shipping & Return Policies

MILITARY DISCOUNTS

• Military Discounts with current military ID for in store purchases
• 10% off, excludes bikes, car racks, GPS computers, kid carriers, and special order items

LAYAWAY POLICY

• 20% down ($100 minimum)
• Must be paid in full within 90 days.
• Receipts without payment in 6 months forfeit down payment.
• 10% of totals sales on cancelled layaways (excluding tax)

SPECIAL ORDER POLICY

• All special order bikes and equipment must be paid in full prior to order. Exceptions include backorder items which require a 20% deposit.
• Deposits are refundable with a 5% processing fee.
• Special orders can only be made in-store or online. No phone orders.
• Expedited orders must pay freight charges.
• No returns/refunds. All SALES are final on shipped items.

IN-STORE PICKUP

• Due to a high volume of orders, please wait until we call or text you to confirm your order is ready for pickup. Thank you.

RETURN/REFUNDING POLICY

• Time: If you purchased a bike, you have 15 days from receipt to return it in new/unused condition. Used bikes shall not be returned. All parts, equipment, and clothing must have ORIGINAL receipt and be within 30 days of original purchase.  
• Method of Refund:  
  • If for some reason we cannot refund the purchase price to the original method of payment, we will issue your refund in the form of a store credit.
  • Exchange or store-credit may be offered in instances when no receipt is available.
  • Cash refunds made only if amount is under $50. Large cash amounts will be mailed by check from our Administrative office once original payment has cleared.
  • Sales on sale priced items are final no returns.
• Product Condition: All products must be returned new and in condition to resell. Tags and original packaging required.
• Sale/Clearance Items: Sales are final.
• Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on our store details page.
• Charges:  We charge a 10% restocking fee on bicycles. Customer is responsible for any shipping costs related to the return.
• Returns can be mailed to: